17 June 2008 ~ 21 Comments

AIR Installation Error

software

I just tried to install Twhirl on my iMac running 10.5.3 and got this error: "The application could not be installed because the AIR file is damaged. Try obtaining a new AIR file from the application author. Has anyone found a way to get around or fix this?

Error dialog seen when trying to install AIR applications on my iMac

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  • http://www.coroflot.com/ziph42 Freddy

    yeah get a PC….booyaka! lol

  • http://www.coroflot.com/ziph42 Freddy

    yeah get a PC….booyaka! lol

  • http://www.bryanbartow.com bryanbartow

    @Freddy Not even if someone payed me.

  • http://www.bryanbartow.com Bryan

    @Freddy Not even if someone payed me.

  • http://www.earthbrowser.com Matt Giger

    Many of my customers have this problem also. There is a thread about it at: http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?catid=697&threadid=1357841&STARTPAGE=1&FTVAR_FORUMVIEWTMP=Linear

    Some people report that using Disk Utility and repairing disk permissions fixes the problem.

  • http://www.earthbrowser.com Matt Giger

    Many of my customers have this problem also. There is a thread about it at: http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?catid=697&threadid=1357841&STARTPAGE=1&FTVAR_FORUMVIEWTMP=Linear

    Some people report that using Disk Utility and repairing disk permissions fixes the problem.

  • http://www.bryanbartow.com bryanbartow

    @Matt I’ll try repairing permissions and will report back.

  • http://www.bryanbartow.com Bryan

    @Matt I’ll try repairing permissions and will report back.

  • http://www.bryanbartow.com bryanbartow

    Repairing permissions does not fix the issue on my system.

  • http://www.bryanbartow.com Bryan

    Repairing permissions does not fix the issue on my system.

  • http://www.newtriks.com Simon Bailey

    The only solution is to reformat your harddrive, keep all your software and docs on one drive otherwise potential interference with AIR, don’t install any other software as this may interfere with AIR, don’t move your User Directory as this may interfere also with AIR, avoid instantiating PHP in httpd.config or installing MySQL as this may interfere with AIR! Erm well if no one from Adobe can narrow it down or come up with something better this IS what you have to do to run AIR.

  • http://www.newtriks.com Simon Bailey

    The only solution is to reformat your harddrive, keep all your software and docs on one drive otherwise potential interference with AIR, don’t install any other software as this may interfere with AIR, don’t move your User Directory as this may interfere also with AIR, avoid instantiating PHP in httpd.config or installing MySQL as this may interfere with AIR! Erm well if no one from Adobe can narrow it down or come up with something better this IS what you have to do to run AIR.

  • http://www.bryanbartow.com bryanbartow

    @Simon that seems to be the gist of what I’ve seen from the Adobe engineers. Not cool to say the least. It’s sort of hard for me to develop for a platform I can’t run, let alone test on.

  • http://www.bryanbartow.com Bryan

    @Simon that seems to be the gist of what I’ve seen from the Adobe engineers. Not cool to say the least. It’s sort of hard for me to develop for a platform I can’t run, let alone test on.

  • Joe Ritchey

    I was having the same issue. I tired all the above except the reformat and reinstall. Then I found a zz folder under the /var/folder folder. From the command line I found a file owned by _installer with the ls -l command. Try to delete this file. It fixed the problem for me

  • Joe Ritchey

    I was having the same issue. I tired all the above except the reformat and reinstall. Then I found a zz folder under the /var/folder folder. From the command line I found a file owned by _installer with the ls -l command. Try to delete this file. It fixed the problem for me

  • http://www.bryanbartow.com bryanbartow

    @Joe I found and deleted the file but, unfortunately, it does nothing to alleviate my problem. I appreciate the tip, though. I hope it might help someone else having this problem.

  • http://www.bryanbartow.com Bryan

    @Joe I found and deleted the file but, unfortunately, it does nothing to alleviate my problem. I appreciate the tip, though. I hope it might help someone else having this problem.

  • osa16a

    I have same problem..

    I have included flv into AIR installation which has 500MB and error accrued..but if I do bigger compression for video – 80MB it worked just fine..is there some limit at including files at installation?? I found no solution for my problem at google..

  • osa16a

    I have same problem..

    I have included flv into AIR installation which has 500MB and error accrued..but if I do bigger compression for video – 80MB it worked just fine..is there some limit at including files at installation?? I found no solution for my problem at google..

  • http://www.bryanbartow.com bryanbartow

    I think you're problem may be different than mine. My problem was solved with the release of AIR 1.5.2. I've not had the issue occur since installing that update. There may be a file size limit on AIR packages, although I've never seen any documentation to support it.